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Building on the success of the first book in this series, Reinventing the Post, this book takes international perspectives from leading figures in the field, on new directions in the postal industry.
‘Change’ is a word that recurs throughout the book – indeed it is in the sub-title. We all now live in a state of permanent change both in our private and public lives. So we need to constantly re-assess and re-orientate ourselves in many different ways, to be able to adapt and thrive in the complex world of the 21st century. The postal industry is in the same situation (as is every other sector) - with virtually everything changing around it and also within it. This book calls on a range of experts, throughout the global postal industry, to share their opinions and expertise
The first part of the book describes how the market is changing and identifies some of the key factors influencing these changes; the second section then explores what kind of leadership is needed in this context, where collaboration is essential and no business stands by itself. Needless to say, posts do not just need to think differently but also to change the way that they operate, which is explored in the third section; the whole culture of the posts needs to change and that is not achieved easily or quickly, as can be seen in the fourth section. Section five includes examples of how governance in the whole sector is also changing, through regulatory and legislative intervention but also by market forces and privatisation. In the sixth section, the impact of technology and the digital revolution inform some different perspectives on the challenges and dilemmas faced by the industry. Finally, contributions in the last section turn to the future and how that might look for the postal sector or for players within it.
The contributors are all experienced industry professionals, a diverse group of people and organisations involved with the postal industry worldwide. They offer fascinating insights of great value to managers, suppliers, customers, policy-makers and politicians, regulators, and academics. ddd